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Frequently Asked Question

How long does order processing and shipping take?

Orders are usually processed within the timeframe shown on our website or shared at checkout. Delivery times depend on your location, shipping method, and product type. Custom, wholesale, or private label orders may require additional production time. If there is any delay, our team will keep you informed throughout the process.

Do you ship internationally?

Yes, we can support both domestic and international shipping depending on the order and destination. Shipping charges, delivery timelines, and any applicable duties or taxes will vary by location. If your country is not listed at checkout, please contact us, and we will guide you on available options for delivery.

Can I return or exchange an item?

Returns and exchanges may be requested within the return period stated on our website, provided the item is unused, unwashed, and in original condition. Some items, including custom, private label, wholesale, or final sale products, may not be eligible. Please contact us first so we can review your request properly.

How do you use my personal information?

We collect the information needed to process orders, provide customer support, improve our website, and communicate with you about purchases or inquiries. Your personal information is handled with care and shared only when necessary to operate our store, process payments, arrange deliveries, or meet legal requirements outlined in our policy.

Are custom, OEM, and wholesale orders covered by different terms?

Custom, OEM, private label, and wholesale orders are often produced specifically for each client, so they may follow separate terms for approval, payment, production, cancellation, and returns. Once production has started, changes may not be possible. We always recommend confirming all product details, timelines, and terms before placing your order.